Return and Refund Policy
Return and Refund Policy
We want you to be completely satisfied with your purchase. Please read our policy carefully.
Processing Time
- Due to the handmade nature of our products, all orders require 3-6 business days for processing and preparation.
- Certain items (e.g., silicone products) may require an additional 2-5 days to fully set before shipping.
Return Policy
- You are entitled to apply for a return within 7 days of receiving the product.
- To qualify for a return, the following conditions must be met:
- The item must be unused, with all tags intact, and in its original packaging.
- Before returning the item, please contact us at Help@LoveSquishy.com to initiate the return process.
- Once your return request is approved, we will provide you with the return address and detailed instructions via email.
Important Notes:
- Customers are responsible for return shipping costs.
- Items returned without prior approval will not be accepted.
- Please retain the tracking number for your return package as proof. If the package is lost during transit, customers must contact the shipping carrier to resolve the issue.
Refund Policy
- If the order has been shipped but is still in transit and has not exceeded the estimated delivery time, a 60% refund of the total product price will be issued if you insist on canceling.
- For incorrect or damaged items due to seller error, you may request a refund or exchange:
- Please provide an unboxing video of the unused product and send it to us via email.
- Once confirmed, we will arrange for a refund or replacement.
Refund Process
- After we receive and inspect the returned item, you will receive an email notification about the approval or rejection of your refund.
- If approved, the refund will be processed and credited back to your original payment method. Processing time may vary depending on your bank.
After-Sales Support
- Upon receiving the package, please inspect it for any damage. If there is damage, an unboxing video is required as the only standard for after-sales support.
- Products damaged due to customer misuse are not eligible for return or exchange.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
- Check your bank account again.
- Contact your credit card company to confirm any processing delays.
- Contact your bank, as refunds may take additional time to process.
- If you've completed all the above and still have not received your refund, please contact us at Help@LoveSquishy.com for assistance.
Contact Us
For return requests or other inquiries, please email us at Help@LoveSquishy.com.
Our customer service team will respond within 72 hours.
