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Customer Service help@lovesquishy.com
Currency
Every order receives a random squishy toy (value up to $10) to celebrate our launch
Description
xShipping & Return
xWe are committed to delivering a worry-free shopping experience. All products are eligible for returns or exchanges. If items arrive damaged or with quality issues, we will promptly process refunds or replacements.
Our Promise
- Rigorous handcrafted quality inspection for every product
- Dedicated support team responding within 72 hours
- Flexible refund options (original payment method)
Friendly Reminder:
Personalized custom items and special promotional products may be subject to specific terms. For full details, please visit our Return & Refund Policy page.
Frequently Asked Questions
About Squishy Toys
1
What material are Squishy toys made of?
Our Squishy toys are made from high-quality, food-grade silicone, ensuring they are soft, durable, and safe for use.
2
Are Squishy toys safe and non-toxic?
Yes! Our Squishy toys are completely safe and non-toxic. They have passed rigorous safety tests and meet all required certifications.
3
Can kids play with Squishy toys?
Absolutely! Squishy toys are designed for all ages. The soft material makes them perfect for kids to squeeze, squish, and play with safely.
4
How do I clean my Squishy toy?
Gently wash your Squishy toy with mild soap and warm water. Allow it to air dry completely before storing it. Avoid using harsh chemicals or rough scrubbing.
5
Will my Squishy toy lose its shape over time?
No, our Squishy toys are designed to retain their original shape even after repeated squeezing. However, excessive stretching or piercing may cause damage.
Order & Shipping
1
Do you ship internationally?
Yes, we offer international shipping. The shipping cost may vary depending on your location.
2
How long will it take to receive my order?
We require 3-6 business days for order processing. Shipping times vary by region:
- United States, Canada, United Kingdom, Europe: 5-10 business days
- Australia: 5-10 business days
- New Zealand: 10-25 business days
- Mexico: 5-10 business days
- Rest of the World: 10-25 business days
3
Are there any additional gifts besides the toy itself?
Yes! We use premium gift packaging and include random exquisite decorations to make your Squishy toys unique and beautiful, turning them into charming décor pieces.
4
How can I track my order?
Please track your order on our Tracking Page.
5
My package is delayed. What should I do?
Shipping delays can occasionally happen due to customs or carrier issues. If your package hasn't arrived within the estimated timeframe, please contact us at help@lovesquishy.com for assistance.
Returns & Exchanges
1
Can I return my Squishy toy?
Yes, we accept returns within 7 days of delivery. Items must be unused and in their original packaging. Please check our Return Policy for details.
2
What if I receive a damaged or defective item?
We're sorry for the inconvenience! If your item arrives damaged or defective, please email help@lovesquishy.com with your order number and a photo of the issue. We'll replace it or offer a refund.
3
Do you offer order cancellations?
Yes, but only if the cancellation request is made within 24 hours of purchase. Once your order has been processed, we cannot guarantee cancellations.
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