FAQ

Find quick answers about our squishies, shipping, and returns. Still stuck? Email help@lovesquishy.com — we reply within 1–2 business days.

What material are Squishy toys made of?

Our Squishy toys are made from high-quality, food-grade silicone, ensuring they are soft, durable, and safe for use.

Are Squishy toys safe and non-toxic?

Yes! They are completely safe and non-toxic, and have passed rigorous safety tests and all required certifications.

Can kids play with Squishy toys?

Absolutely! They're designed for all ages. The soft material makes them perfect for kids to squeeze, squish, and play with safely.

How do I clean my Squishy toy?

Gently wash with mild soap and warm water, then air dry completely before storing. Avoid harsh chemicals or rough scrubbing.

Will my Squishy toy lose its shape over time?

No, they're designed to retain their original shape even after repeated squeezing. Excessive stretching or piercing may cause damage.

Do you ship internationally?

Yes, we offer international shipping. Shipping cost may vary by location.

How long will it take to receive my order?

3–6 business days processing. Shipping: US/Canada/UK/Europe 5–10 business days; Australia 5–10; New Zealand 10–25; Mexico 5–10; Rest of World 10–25.

Are there any additional gifts besides the toy itself?

Yes! We use premium gift packaging and include random exquisite decorations to make your squishies unique and beautiful.

How can I track my order?

Use the Order Tracking link in our menu, then enter your order number and email.

My package is delayed. What should I do?

Delays can happen due to customs or carriers. If it hasn't arrived within the estimate, email help@lovesquishy.com.

Can I return my Squishy toy?

Yes, within 7 days of delivery. Items must be unused and in original packaging. See our Return and Refund Policy.

What if I receive a damaged or defective item?

Email help@lovesquishy.com with your order number and a photo. We'll replace it or offer a refund.

Do you offer order cancellations?

Yes, if requested within 24 hours of purchase. Once processed, we can't guarantee cancellations.