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Customer Service help@lovesquishy.com

Every order receives a random squishy toy (value up to $10) to celebrate our launch

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FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to help@lovesquishy.com.

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  • About Squishy Toys
  • Order & Shipping
  • Exchange & Return

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

About Squishy Toys

The fuzz on Squishy Toys is flocking powder, used to set the squishy toy and extend its lifespan. The powder is safe, non-toxic, and easy to clean.

Our Squishy toys are completely safe and non-toxic. They are made from food-grade silicone, ensuring they are harmless to humans. The products have passed strict safety tests and hold necessary safety certifications, offering you peace of mind in purchasing and using them.

Yes, Squishy toys are suitable for kids. They are made from food-grade silicone, which is safe, non-toxic, and perfect for children to play with. The soft material and fun shapes captivate children's attention, providing a safe play experience.

Ideally, play with the squishy toys inside their packaging bag. If you take them out to play, please make sure to wash your hands. Simply grip, squeeze, and release to enjoy the sensation of the toy gradually restoring its shape.
To keep your Squishy toys in the best condition, avoid excessive folding, pinching, or piercing. Clean them regularly with mild soap and water, then let them air dry. Keep them away from sharp or rough objects to avoid damaging the toy's surface. Proper usage and care can extend the lifespan of your Squishy toys.
Our Squishy toys are designed to maintain their vibrant colors over time, even with regular use. The high-quality materials and manufacturing processes ensure that the colors remain intact. However, avoid exposing them to direct sunlight for extended periods and keep them away from strong chemicals to prevent any potential fading.

Order & Shipping

Yes, we do ship internationally. The shipping fee may vary depending on your location.

We usually require 3-6 business days for production. We use high-quality international logistics.

  • United States, Canada, United Kingdom, Europe: 5-10 business days
  • Australia: 5-10 business days
  • New Zealand: 10-25 business days
  • Mexico: 5-10 business days
  • Rest of the World: 10-25 business days
Yes, we use gift-grade packaging and include random exquisite decorations to make your Squishy toys unique and beautiful, transforming them into charming decor pieces.
Please track your order on our Tracking page.

Please make sure you tracked your order on our Tracking page. Email us if you need any help!

Exchange & Return

Please check our Return and Refund Policy.
Unable to find satisfactory answers ? Contact Support

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