Shipping policy
Everything you need to know about our shipping process.
Processing Time
- All products are handmade. Orders require 3–7 business days for processing and preparation before shipment.
- Certain items, including some silicone products, may require an additional 5–7 business days to fully set before shipping.
Shipping Time
Shipping time depends on the delivery option you select at checkout. Estimated delivery times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States, Canada, United Kingdom, Europe | 7–12 business days |
| Australia | 7–12 business days |
| New Zealand | 10–25 business days |
| Mexico | 7–12 business days |
| Rest of the World | 10–25 business days |
Shipping Fees
- Free standard shipping for orders over $59.99 (applies at checkout).
- Questions? Contact help@lovesquishy.com.
Important Information
- Please ensure your shipping address and contact details are accurate before confirming your order.
- If you notice an error in your address, contact us before the order ships. After shipment, address changes aren't possible.
- We are not responsible for any import duties or taxes that may be incurred.
- Delivery times are estimates and may vary by destination and carrier.
Order Tracking
- Once your order ships, you'll receive an email with a tracking number.
- Track your package anytime via the Order Tracking link in our menu.
Returns & Compensation
- If a package is returned due to an incorrect or incomplete address, we'll contact you to confirm the correct address and arrange re-shipment. Re-shipping fees are charged to the customer where permitted by law.
- For lost or delayed packages, please contact the shipping carrier and email us if additional support is needed.
Questions? Email help@lovesquishy.com. Thank you for your support! 💕