FAQ

Find quick answers about our squishies, shipping, and returns. Still stuck? Email help@lovesquishy.com — we reply within 1–2 business days.

What material are Squishy toys made of?

Our Squishy toys are made from high-quality, food-grade silicone, ensuring they are soft, durable, and safe for use.

Are Squishy toys safe and non-toxic?

Yes! They are completely safe and non-toxic, and have passed rigorous safety tests and all required certifications.

Can kids play with Squishy toys?

Absolutely! They're designed for all ages. The soft material makes them perfect for kids to squeeze, squish, and play with safely.

How do I clean my Squishy toy?

Gently wash with mild soap and warm water, then air dry completely before storing. Avoid harsh chemicals or rough scrubbing.

Will my Squishy toy lose its shape over time?

It depends on the model: some return slowly to shape, others barely at all. Check the product page for that item's texture. Excessive stretching or piercing may cause damage.

Do you ship internationally?

Yes, we offer international shipping. Shipping cost may vary by location.

How long will it take to receive my order?

Orders need 3–7 business days for processing, and certain silicone products may need an additional 5–7 business days to set. Estimated delivery is 7–12 business days for the United States, Canada, United Kingdom, Europe, Australia and Mexico; New Zealand and the rest of the world are 10–25 business days. See our Shipping Policy.

Are there any additional gifts besides the toy itself?

Yes! We use premium gift packaging and include random exquisite decorations to make your squishies unique and beautiful.

How can I track my order?

Use the Order Tracking link in our menu, then enter your order number and email.

My package is delayed. What should I do?

Delays can happen due to customs or carriers. If it hasn't arrived within the estimate, email help@lovesquishy.com.

Will my handmade squishy have small imperfections?

Small cosmetic variations may occur, including stray fibers, tiny dark specks, mold marks, slightly curled edges or creases in the outer bag. These do not include breaks, leaks or an incorrect item. Please check the product photos and details before ordering. See our handmade finish and return policy.

Is an unboxing video required for support?

A clear unboxing video can help us review a delivery or quality issue, but it is not required to contact us or have a claim reviewed. Please email your order number and any available photos or video to help@lovesquishy.com.

Can I return my Squishy toy?

We do not offer a voluntary 7-day change-of-mind return for handmade squishies. Statutory cancellation and defective-item rights still apply where required. See our Return and Refund Policy.

What if I receive a damaged or defective item?

Email help@lovesquishy.com with your order number and available photos or video. We will review the issue and arrange an appropriate remedy in line with the Return and Refund Policy and applicable law.

Do you offer order cancellations?

Yes, if requested within 24 hours of purchase. Once processed, we can't guarantee cancellations.